Return and Refund Policy

At SmartStream Electronics, we strive to provide you with the best products and service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your satisfaction.

Eligibility

To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Returns must be initiated within 30 days of the delivery date.

Return Process

Please contact our customer support team at m.aliynik@gmail.com to begin the return process. Provide your order details and the reason for the return. Once your return is approved, you can create a return label with our address: SmartStream Electronics 89 Springfield Park Road, Chelmsford CM2 6ED

Return Shipping

Customers are responsible for the return shipping costs, except in cases of our error or a defective product.

Refunds

After receiving and inspecting the returned item, we will notify you about the status of your refund. If the return meets our eligibility criteria, we will process your refund to the original payment method within 7 days.

Exchanges

If you wish to exchange the product for another item, please indicate it when initiating the return. We will assist you with the exchange process and help you select the new product.

Please Note

We reserve the right to assess the condition of the returned item and make a determination on eligibility for a refund or exchange. Refunds may take a few days to appear in your account, depending on your bank or payment provider. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with SmartStream Electronics is exceptional. We value your satisfaction and look forward to serving you again soon!